When we talk about some of the features Filevine has (and some that are being developed), we like to call them “super powers.” We like to think a little hyperbole is a healthy thing, but we also believe that some of what Filevine does, beyond the typical abilities you would expect from a cutting-edge case management system, is truly super.
1. Builds on Neuroscience, not filing cabinets.
We say this over and over again: Case management software shouldn’t just organize your data like a glorified digital filing cabinet. What the legal industry needs – and gets in Filevine – is a system that actively pushes cases forward as you use it.
What the legal industry needs – and gets in Filevine – is a system that actively pushes cases forward as you use it.
Filevine was built on principles of productivity from great thinkers like David Allen, creater of the “Getting Things Done” system. Those principles find expression in our feed and task list, where you have all the tools you need to enact a firm-wide productivity powerhouse.
2. Gives you up to 40% more time in your day.
When we started comparing firms who fully embraced filevine’s systems to those who weren’t using it, we found something amazing: the Filevine firms were more productive by a HUGE amount. In one case, one firm was taking on fully 67% more clients than its competitors, without increasing staff.
If that’s not a super power, I don’t know what is.
The secret turned out to be not only Filevine’s approach to productivity, but its capacity to reduce distractions, interruptions, and so-called “multitasking.” Filevine encourages users to complete discrete tasks one at a time to move cases forward. Other case management systems simply offer a pile of data and rely on the user to parse through it. That hogs your time and solid research shows that the more decisions you have to make, the more time it steals from your day. Filevine gives that time back to you.
The Filevine method of doing work makes users more productive. The more we embrace the Filevine methodology of case management, the more productive we become. It simply works.
3. Changes How You Communicate.
Have you ever thought about just how bad email is for your firm? Sure it’s useful and even essential, but how many times have you sent an email and then never got a response, or lost something in your inbox. The problem with email is that it gives the exact same importance to an email about a filing deadline as it does to viagra spam.
The problem with email is that it gives the exact same importance to an email about a filing deadline as it does to viagra spam.
When you keep firm and client communication in Filevine, you ensure that the important stuff gets acted on, not just stored in a folder.
Filevine allows you to replace much of your essential email, texting, and instant messaging with timely, actionable notes and tasks in filevine. All communication is stored safely in the case file, creating a permanent record of work done.
4. Makes Clients Happier.
Remember that firm with the massively higher production rate? Guess what? Client satisfaction is through the roof! I know it seems impossible – after all, most of the time increased productivity means less attention to clients which means less happiness.
But Filevine gives clients all the attention they need by bringing them into the system in multiple ways.
When Filevine firms bring on new clients they immediately give them a texting number to use. That number allows the client to text straight into the case file and create an actionable task to which any member of the team can respond. That means the client is communicating in an intimate, immediate way, but not interrupting the attorney. Instead, client concerns are resolved quickly by a team member, and clients feel happy that they didn’t have to call and deal with a gatekeeper to get their problems resolved.
Clients help move their own cases forward and feel a strong connection to their attorney. It’s a win-win.
Similarly, Filevine’s client portal allows the client to log right into their case (with limited access of course) and ask questions, provide data, and even upload important documents. Clients help move their own cases forward and feel a strong connection to their attorney. It’s a win-win.
Have you discovered a super power in Filevine? Tell us about it. Leave a comment below or join us on Facebook, Twitter, or Linked-in.