Last week a Filevine user told me about a neat experience using Filevine’s unique texting feature. It’s a story that should excite anybody who is looking for new ways to take care of clients.
Filevine allows users to create unique texting phone numbers that are associated with a project. That means that a user can set up a new project or case, and instantly have a phone number where text messages can be sent. Anybody in the project can see and respond to those text messages.
One firm decided to create a project called “Advertising” and enabled the texting number. On ads and websites that went up, people were invited to “send a text directly to the lawyer.”
This is a great example of the many ways users are applying Filevine in new and exciting ways. When we built it, after all, it was never meant to be used as a marketing tool!
At first, there was no response on the texting line, but one day an alert appeared in Filevine: Somebody had texted a request for help!
In this case it was a fireman who, during the course of his work, had lost a lot of his hearing. Making a phone call to a workers’ compensation attorney was difficult, and he was reluctant to simply “walk in.” When he saw the invitation to send a text message, he jumped on it immediately.
The good news is that the law firm got a new case, and the fireman is likely going to get compensation for his hearing loss. We’re glad we could be a part of that story!
Do you have a story of how you used Filevine in a non-standard way? We’d love to hear about it. Leave a comment below or email us any time!