Keep clients in the know and eliminate unnecessary communication and improve customer experience with automatic update notifications.
Beat your clients to the punch!
In the fast-paced world of legal practice, it is not uncommon for attorneys to find themselves inundated with tens of thousands of cases stacked up on their desks.
As each case represents a unique set of circumstances and challenges, navigating the intricate legal pathways can be an overwhelming experience for clients. Their emotional pain and loss are often compounded by the confusion surrounding the labyrinth of the legal process. Consequently, they may resort to repeatedly contacting your team for updates and clarification, burdening your already strained staff.
You want to keep your clients in the loop every step of the way. You want them to know that you are on top of things. You’ve listened to a million CLEs that tell you it’s all about the client experience. At the same time, you need to read that brief, hire that employee, and a million other things. It’s tough to keep them apprised of everything you have going on. Milestones solves your problem with a comprehensive platform that allows client updates that are custom-built for you.
Frequently Asked Questions
Milestones help you keep your client in the loop before they even ask; automated push notifications to their electronic devices inform them of every step in their ongoing case, including definitions and FAQs of any legal jargon involved.
Help control your updates and push notifications from one area; Milestones integrates natively with Filevines project dashboard to be able to set up two-way communication with both client and legal operations.
Client communication is one of the most important pillars when committing to taking on a case; Milestones help cater not only to your client's questions and needs. It helps educate them on current processes that are moving forward within their case. This helps create middle-ground when strategizing and discussing elements within the case. Milestones acts as your 24/7 interpreter for client communication.