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Quality Assurance Agent

Purpose:

To improve the level of quality between Ringbird and their clients.

Job Description:

Agent will spend the day listening to and grading phone calls per guidelines outlined by Ringbird standards. Agent will alert the appropriate department when an error occurs that needs to be addressed.

Agent will be responsible for meeting their quota as outlined by their team lead.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at legal@filevine.com