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Collections Analyst

Job Description

Essential Functions

  1. Resolve payment issues on delinquent customer account
  2. Analyze and reconcile customer account activity
  3. Review and resolve customer invoice and payment issues
  4. Maintain customer accounts to ensure information is up-to-date
  5. Understand the cash application process and act as a backup as needed
  6. Understand invoice generation and act as a backup as needed

Skills Needed

  1. Analytical and problem solving
  2. Detail oriented
  3. Extensive verbal/written communication
  4. Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers
  5. Technical aptitude
  6. Experience with Excel, Intact, and Salesforce a plus

Education

  1. Highschool diploma
  2. Bachelor’s Degree preferred

Experience

  1. At least 1 year of collections experience

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at legal@filevine.com