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Client Support Specialist

Overview:

Ringbird is a 24/7 specialized legal answering service offering legal intake, call answering, outbound calling, and dedicated customer service to hundreds of legal firms across the United States. Ringbird has an immediate opening for a Client Support Specialist to manage implementation processes and interact daily with clients to ensure issues are resolved, questions are answered and firms are happy.

Reports to:

Emily Basden, Director of Client Experience

What you will do:

  • Maintain a high level of Ringbird product expertise
  • Manage the implementation process across a variety of customer accounts
  • Interact with clients on a day to day basis to answer questions and resolve issues
  • Consult on best practices to determine firm protocols
  • Update firm protocols in the Ringbird application
  • Ensure clients are happy and no hurdles exist to ensure renewal
  • Act as a key partner to the Director of Client Experience to identify opportunities to improve process effectiveness and assist with strategic planning and goal development

What you are good at:

  • You have a voracious appetite for finding the nexus between business growth, customer satisfaction, and cost effectiveness and you thrive in fast-paced environments
  • You love solving complex problems and are comfortable balancing high-level strategy and implementable solutions simultaneously
  • You have an entrepreneurial, growth-oriented mindset with a high tolerance for ambiguity
  • You are biased toward action; you take initiative but are continuously collaborative

Requirements:

  • Experience working one on one with clients
  • Interpersonal and communication skills is a must
  • Organized, detailed oriented and timeline driven
  • Ability to multitask
  • Quick learner, self motivated
  • Desire to grow within the company
  • Project Management Skills
  • Excel proficiency
  • Ability to manage workloads without being micromanaged
  • Creative thinking abilities

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at legal@filevine.com