Filevine is a rapidly growing software company that is pioneering a new way of managing complex requirements and tasks, saving our users valuable time, improving productivity and efficiency, and driving a higher level of customer satisfaction by improving communications. Filevine is known for powerful analytics, innovative organizational science, and world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.
Filevine is currently hiring for an Implementation Consultant to join our Implementations team. This department at Filevine is vital in the retention and growth of firms using Filevine. Individuals who join our team will be a part of an exciting environment with plenty of opportunities for growth within the company.
The Implementations Operations Coordinator’s primary responsibilities will be assisting on various operational projects and tasks. These responsibilities will include (but not limited to)
Preparing and sending weekly reports for the Implementations Team to the Director of Implementations
Coordinating and Project Managing responses to external requests from clients and teams
Tracking key deadlines
Providing updates of forecast, and making sure the Go Live calendar is up to date.
Handling Incoming call requests for the team as well as ensuring follow-up
Coordinating training and shadowing of incoming new employees
Following up and reporting on escalations and outstanding tasks
Seeing unresolved tasks to a resolution
Coordinating and relaying key information between management and external departments. Including- Bug Updates/Tracking, Training Outlines/Dates, New Deliverables, Tracking of key releases and features