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Implementations Consultant

Filevine is a rapidly growing software company that is pioneering a new way of managing complex requirements and tasks, saving our users valuable time, improving productivity and efficiency, and driving a higher level of customer satisfaction by improving communications. Filevine is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

Filevine is currently hiring for an Implementation Consultant to join our Customer Success team. This department at Filevine is vital in the retention and growth of firms using Filevine. Individuals who join our team will be a part of an exciting environment with plenty of opportunities for growth within the company.

Job Duties:

  • Maintaining a high level of Filevine product expertise
  • Training Customers on how to use and customize the software
  • Managing the implementation process across a variety of customer accounts
  • Manipulation and migration of client’s data (generally.csv or .xlsx)
  • Interacting with clients on a day to day basis
  • Occasional travel and in-person visits
  • Consult on best practices and solutions

Desired Qualifications/Characteristics:

  • SAAS Implementation Experience
  • Previous work experience in the software industry
  • Experience leading implementations is highly desired
  • Experience working one on one with clients
  • Interpersonal and communication skills is a must
  • Organized, detailed oriented and timeline driven
  • Ability to multitask
  • Quick learner, self motivated
  • Desire to grow within the company
  • Project Management Skills
  • Excel proficiency
  • Ability to manage workloads without being micromanaged
  • Creative thinking abilities

Company Perks

  • Competitive compensation and benefits package
  • Open office working atmosphere
  • Laptop upon hire
  • Free snacks and drinks
  • Ergonomic and height-adjustable workstations
  • Opportunity to learn from a dedicated leadership team
  • Dynamic, rapidly growing company, focused on helping organizations thrive

This role is open to candidates in the Provo, UT or Salt Lake City, UT area and will report directly to the Director of Customer Success.

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