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Account Coordinator

Filevine is a rapidly growing software company pioneering a new way of managing complex requirements and tasks. We save our users valuable time, improve productivity and efficiency, and drive a higher level of customer satisfaction by improving communications. Filevine is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

The Account Coordinator is responsible for managing high-level accounts, navigating complex escalations, and acts as a liaison between departments to coordinate meetings and ultimately drive solutions to the clients’ needs.

Major Job Functions

  • Own and manage a book of business
  • Ensure clients are happy and no hurdles exist to ensure renewal
  • Upsell and cross-sell; prospect into current accounts to find additional product opportunities
  • Build relationships between customers and support team
  • Demonstrate ability to earn business by conveying the value props of Filevine
  • Be willing to learn Filevine processes and software, and leverage it to manage your business, and increase your effectiveness
  • Develop strategies to increase client pipeline
  • Report on activity and performance metrics

Requirements

  • 3-5+ years Customer Success experience
  • Experience managing Enterprise Accounts
  • Ability to drive results and manage initiatives across the department
  • Friendly, team oriented
  • Self-starter, proactive, problem solver
  • Ability to resolve complex problems
  • Customer-Success oriented
  • Experience monitoring, managing, and reporting NPS scores, KPIs, and internal SLAs
  • Consistent, demonstrable record of achieving quota / objectives
  • Hunger to join an upstart company, work hard and do great things
  • Solid written and verbal communication, organizational and time management skills
  • Excellent presentation and listening skills
  • In-office position

Company Perks

  • Open office working environment
  • MacBook Air
  • Free snacks and drinks
  • Ergonomic and height-adjustable workstations
  • Competitive compensation and benefits package
  • Opportunity to learn from a dedicated leadership team
  • Dynamic, rapidly growing company, focused on helping organizations thrive

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at legal@filevine.com